What is your delivery time?
Because all of our jewelry is custom-made and handcrafted, our standard delivery time is 7 to 10 days. If your order will take longer, we will notify you with an estimated delivery time.
What is your standard method of shipping?
Orders will be shipped via the U.S. Postal Service.
What are your shipping charges?
Standard shipping is free with delivery time of 7 to 10 days.
Priority shipping is $7 with delivery time of 3 to 5 days.
Shipping outside of the United States is an additional $15.00
What are the sales taxes?
California residents purchasing items via the Internet are required to pay 8.75 percent sales tax.
What is your exchange and return policy?
In the event that any unused product does not meet your expectations, please return your merchandise to us in its original and unused condition within 14 days of receipt for a full merchandise exchange or store credit only, subject to item availability. All shipping cost for returns are the responsibility of the customer.
Where do I send my item for exchange or return?
Please ship unused item(s) for exchange with packing receipt to the following address:
Designer Dog Necklace
Laguna Niguel, CA 92607
Please make sure to provide us with the following information on the return receipt: the item you would like to return, why you are returning or exchanging it, which item you would like to exchange it for and verify your mailing address.